bdko's Privacy Policy

bdko is a safe and reliable online casino and betting platform. We place the highest importance on our users' privacy and are committed to protecting their personal information. This policy explains how bdko collects information, what purposes that information is used for, who it may be shared with, and what control you can exercise over your information.

This privacy policy may be updated from time to time. We will make every effort to notify you of any significant changes. We therefore advise you to visit this page regularly.

We may collect various types of information when you create an account on the bdko platform, use our services, or browse the site.

1.1 Information You Provide

We collect information that you provide directly. This includes:

• Name, date of birth, and gender
• Email address and contact details
• Username and password provided when creating an account
• Documents submitted for identity verification (national ID card, passport, or other government-issued documents)
• Financial transaction details — such as records of deposits and withdrawals made via bKash, Nagad, or Rocket
• Messages or complaints you provide when contacting our support team

1.2 Automatically Collected Information

When you use the bdko website or app, our system automatically records certain information:

• Your IP address and device type
• Browser type and version
• A list of pages you viewed and usage patterns
• Login and logout times and session duration
• Information collected through cookies and similar tracking technologies

bdko uses collected information for the following purposes:

• To create and manage your account and ensure access to the platform
• To process deposit and withdrawal transactions
• To verify your identity and confirm the account age requirement (21+)
• To prevent fraud, ensure security, and counter illegal activity
• To improve the quality of our services and personalise your experience
• To meet applicable legal obligations and implement responsible gambling policies
• To keep you informed about new bdko services, promotions, and updates (if you have given consent)
• To enable our customer support team to resolve your issues effectively

The bdko website uses cookies and similar technologies to improve your experience. Cookies are small text files stored on your device.

3.1 Essential Cookies

These cookies are necessary for the basic functionality of the website. Without them it is not possible to maintain login sessions, keep security features active, or remember your preferences.

3.2 Analytics Cookies

We use these cookies to analyse site usage patterns and to improve our services. No personal identity is identified from them.

3.3 Cookie Controls

You can control or reject cookies through your browser settings. Please note that rejecting certain cookies may limit the functionality of the site.

bdko never sells your personal information to third parties. However, limited information may be shared in the following circumstances:

4.1 Service Provider Partners

We work with trusted third-party service providers who help operate our platform — such as payment processors (bKash, Nagad, Rocket), technical support, and cybersecurity. These partners receive only the information necessary for their specific role and are required to comply with our privacy standards.

4.2 Legal Obligations

In cases of court orders, government directives, or legal requirements, we may be legally required to share information with the relevant authorities.

4.3 Fraud & Security

To help detect and prevent fraud, money laundering, or other illegal activity on the platform, we may share security-related information with relevant agencies.

4.4 Business Transfers

In the event of a business merger, acquisition, or asset sale, user data may be transferred. In such situations we will endeavour to notify you in advance.

bdko follows industry-standard technologies and practices to protect your information:

• SSL (Secure Socket Layer) encryption — all data transmitted between your browser and our servers is encrypted
• Encryption of stored data — sensitive information stored in our databases is protected with strong encryption
• Two-Factor Authentication option
• Regular security audits and penetration testing
• Restricted data access — only staff who need it can view user information
• Real-time monitoring for suspicious activity

However, no system on the internet is completely secure. We are committed to providing the highest level of protection, but absolute security cannot be guaranteed.

bdko retains your information for as long as necessary. Generally:

• Information for active accounts is retained for as long as the account remains active
• Even after an account is closed, certain information may be kept for a defined period to meet legal obligations
• Records of financial transactions are generally retained for an extended period
• Support service communication records are kept for a limited period

Once the required retention period ends, information is securely deleted or anonymised so that no individual can be identified.

As a user of the bdko platform, you have the following rights over your own information:

7.1 Right to Access

You have the right to request to know what information we hold about you.

7.2 Right to Rectification

If your information is incorrect or incomplete, you may request that it be corrected. Many details can be updated directly from your profile page.

7.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, information required to fulfil legal obligations may not be possible to delete.

7.4 Right to Object to Processing

You have the right to object to your information being used for marketing purposes. You may unsubscribe from marketing communications at any time.

7.5 How to Exercise Your Rights

To exercise any of the above rights, please contact our support team. We will review your request with the highest priority.

The bdko platform is for users aged 21 and above only. We do not knowingly collect any personal information from minors. If a minor has created an account on our platform, we will close the account and delete the related information as quickly as possible.

If you believe a minor is using our platform, please notify our support team immediately.

The bdko platform may have connections to third-party service providers — such as payment gateways. When you use these third-party services, their own privacy policies apply.

bdko is not responsible for the privacy practices of these third-party services. We therefore advise you to read the privacy policy of the relevant service.

bdko may update this privacy policy from time to time. When changes are made, we will note the new date on this page and, for significant changes, will endeavour to notify users directly by email.

If you continue to use the platform after a change, you will be considered to have consented to the new privacy policy. We therefore ask you to check this page regularly.

bdko primarily serves the Bangladesh market. Our servers and data-processing partners may be located outside Bangladesh. In such cases we ensure that data transfers and processing are carried out under appropriate protective measures.

For international transfers, we use industry-recognised contractual safeguards to protect data.

As part of implementing responsible gambling policies, bdko may analyse your gameplay patterns and behaviour. This analysis is for your protection — if an individual displays problematic gambling behaviour, we are able to offer them support.

To learn more about responsible gambling, visit our Responsible Gaming page.